Flow : Through "Manual Taxi Dispatch" Feature, you can book Rides for customers who ordered for a Ride by calling you. Tyhere will be customers who may not have iPhone or Android Phone or may not have app installed on their phone. In this case, they will call Taxi Company (your company) and order Ride which may be needed immediately or after some time later.
Here, you will fill their info in the form and dispatch book a taxi ride for him.
The Driver will receive info on his App and will pickup the rider at the scheduled time.
- If the customer is already registered with us, just enter his phone number and his info will be fetched from the database when "Get Details" button is clicked. Else fill the form.
- Once the Trip detail is added, Fare estimate will be calculated based on Pick-Up Location, Drop-Off Location and Car Type.
- Admin will need to communicate & confirm with Driver and then select him as Driver so the Ride can be allotted to him.
- Clicking on "Book" Button, the Booking detail will be saved and will take Administrator to the "Ride Later Booking" Section. This page will show all such bookings.
- The assigned Driver can see the upcoming Bookings from his App under "My Bookings" section.
- Driver will have option to "Start Trip" when he reaches the Pickup Location at scheduled time or "Cancel Trip" if he cannot take the ride for some reason. If the Driver clicks on "Cancel Trip", a notification will be sent to Administrator so he can make alternate arrangements.
- Upon clicking on "Start Trip", the ride will start in driver's App in regular way.